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Informations
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Profesional experience
03/2022-Present: Quality Manager (Mailify - Barcelona)
In charge of controlling the development processes of new applications and services as well as infrastructures in coordination with the CTO. Creation of automated test processes with Cypress and the development team. Use of Youtrack and Cypress
08/2018-Present: Office manager (Mailify - Barcelona)
Management of contracts with suppliers, repositioning of equipment, feeding, management of invoices.
In
charge of the new offices, selection, moving and follow-up of the building works.
Computer maintenance of equipment and network:
- Change of HDD/SSDs, wifi card, Ram in fixed and portable equipment.
- Log analysis for wifi interference.
- Maintenance of the manageable switch and the Cisco AP via POE.
11/2011-03-2022: Customer Support (Mailify - Barcelona)
Customer support and training via telephone and ticketing tools. Management of incident escalation to development teams, investigation and replication of incidents to facilitate solutions. Service presentation, training and webinars. Management of a team of 2 people, training and monitoring their development.
11/2010-06/2011: IT Sales advisor (Saturn - France)
In charge of the repositioning and presentation of products in shop, managing sales and invoices. Selection of new products with area managers.
Internships
2010 (3 months): In-store shopping course (Saturn - France)
2009 (1 month): International shipping (The Lifestyle Company - France)
2008 (2 months): Customer prospecting (Fabregas packaging - Spain).
2007 (1 month): International logistics (Vivien Fret - France).
Studies and diplomas
2009-2010: University of Poitiers (France)
Professional licence "MII" (Management of International Exchanges) Option "International sale/purchase".
2007-2009: Lycée Le Porteau (France)
Advanced Training Course in International Trade
2005-2007: Lycée Français de Barcelona (Spain)
Baccalaureate "STG" (Science and Management Techniques) Marketing Specialisation
Courses and expertise
CCNA & Networking
VMware & networking - Escola Espai Barcelona
Cisco network fundamentals 1+2 - Udemy
Cisco Spanning Tree basics - Udemy
IP Addressing and Subnetting - Udemy
SSL/TLS Protocols - Udemy
Junior system administrator on Windows server & Linux - Udemy
Subnetting - Udemy
Miscellanous
ISTQB Foundation Level - Netmind
HTML Introduction course - Udemy
Windows: Medium/advanced knowledge (7, 8 and 10)
Linux: Medium/advanced knowledge (OS Debian based)
Virtualisation: Hyper-v, ESXi, Proxmox
LXC Containers / Ubuntu server
Maintenance of a personal server with Proxmox, PiHole, Git and Minecraft Server
Creation of a personal website in HTML from scratch: http://www.benjamin-lemonnier.eu
Languages
French: Mother tongue
Spanish: Bilingual
English: Read, written and spoken fluently
Catalan: written and spoken intermediate level
Hobbies
Digital and analog photography
Space exploration
Motor sports (Wec, Motogp)
Tinkering with my homelab